Monday, September 10, 2018

Show no partiality

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"My brothers and sisters, show no partiality
as you adhere to the faith in our glorious Lord Jesus Christ."

James 2:1

So how does one move away from showing partiality, making distinctions and judging people on outer appearance? Surprisingly, the answer is not better theology, morality or biblical interpretation.

It's better habits.

The New York Times reporter Charles Duhigg has written a book called The Power of Habit (Random House, 2012). In it, he tells the story of companies that found success simply by replacing established routines with smarter habits.

Back in the 1990s, Starbucks employees were regularly cracking under the pressure of so many custom-made coffees. Then Starbucks created the LATTE method for their baristas: LATTE stands for Listen, Acknowledge, Take action, Thank the customer and Explain why the problem occurred. With this new habit, customer and employee satisfaction radically improved.

Success comes from getting in the habit of doing things differently.